The new system starts on 10 January 2018.
Defence Archives and Service Centres (DASC) is upgrading its systems and processes to provide customers with faster secure access to records via the internet.
Beginning 10 January 2018, DASC will upload completed requested records to a secure Defence website for easy customer access.
DASC will email a unique link and password to the relevant customer to provide them with online access to the requested records.
Customers must provide a valid email address at the time of placing a record request to access the online service.
Please call 1800 DEFENCE (1800 333 362) if you do not have a valid email address.